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Answers to some common questions vol. 1 Not Receiving a Workout

When a student comes to me and says they didn't receive their workout, what should I do, why is this happening?

1.  First step is always to look at their profile in the mobile app, do they have the class period or sport that you sent the workout to selected?  If not, that is your answer.  So you can just go ahead in and send them the workout individually and make sure their profile is properly updated for the next time.

2.  In this scenario the student has their profile updated correctly.  Question #1  When did you select your groups.  If they selected the groups after you sent the workout to the group, they will not get it, however if you sent a recurring workout, they will get the subsequent days as they are sent out.  Question #2, what is the students internet connection like, they do need an internet connection to receive a new workout.  Check that is ok and refresh.

These two troubleshooting steps usually solve the problem.

Another good way to make sure everyone has their workout for the day is to use the in progress feature.  Select it before class and you will see that everyone is assigned, or not assigned a workout for the day.

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